Associate – External Applications | Labcorp
Labcorp is hiring an Associate – External Applications for its Yashwantpur office in Bengaluru. The role is part of the Customer Support/Call Centers function and involves supporting user access requests, application-related queries, troubleshooting, and issue resolution. Candidates with a Master’s degree in Life Sciences can apply for this opportunity. The position is office-based with rotational shifts, including night shifts.
Job Details
Position
Associate – External Applications
Company
Labcorp
Job ID
2633208
Department
Customer Support / Call Centers
Location
Bengaluru, Karnataka, India
Work Location
Yashwantpur Office
Employment Type
Full Time
Work Mode
Office Based
Remote
No
Work Schedule
The position requires working in rotational shifts:
- 9:00 AM – 6:00 PM
- 2:00 PM – 11:00 PM
- 9:00 PM – 6:00 AM
All timings are in IST.
External Applications Responsibilities
- Review User Access Request Forms received from clients and internal teams for accuracy.
- Submit User Access Requests through IT Central.
- Follow applicable departmental Standard Operating Procedures (SOPs) and Work Instructions.
- Manage day-to-day tasks while maintaining quality and productivity.
- Complete required training within specified timelines.
- Ensure timely escalation and resolution of issues.
- Act as the first point of contact for internal and external clients.
- Perform troubleshooting to resolve issues within required timelines.
- Gather, investigate, and research background materials to understand subject matters and systems.
- Ensure regulatory requirements and corporate policies are followed.
- Build and maintain relationships with internal and external user communities.
- Liaise with internal collaborators for routing and escalation when required.
- Communicate through email, phone, or virtual meetings to answer queries, provide support, and escalate issues as needed.
Eligibility & Qualifications
Minimum Qualification
- Master’s degree in Life Sciences
Eligible Qualification Courses
M.Sc. Life Sciences | M.Sc. Biotechnology | M.Sc. Microbiology | M.Sc. Biochemistry | M.Pharm | Pharm.D | Other Relevant Life Science Postgraduate Courses
The official job posting specifically requires a Master’s degree in Life Sciences.
Preferred Qualifications
Candidates with the following knowledge or experience will be preferred:
- Applications Support
- Project Management
- Customer Service
- Local language skills in addition to English
Technical Skills
Candidates should have experience and expertise in Microsoft Office tools, including:
- Microsoft Outlook
- Microsoft Excel
- Microsoft Teams
- Microsoft PowerPoint
- Microsoft Edge
- Microsoft OneNote
Key Competencies
- Problem-solving skills.
- Ability to use available knowledge bases and understand applications, user access management, and internal processes.
- Ability to work independently.
- Strong planning and prioritization skills.
- Good organizational and communication skills.
- Strong attention to detail.
- Excellent interpersonal skills.
- Ability to work effectively with internal and external teams.
- Ability to consistently deliver high-quality work.
- Ability to manage multiple tasks under demanding conditions.
- Professional approach to customer and user support.
How to Apply
Interested and eligible candidates can apply for the Associate – External Applications position through the official Labcorp careers portal.
Apply for Associate – External Applications – Labcorp
Job ID: 2633208
Location: Bengaluru, India
Job Summary
| Category | Details |
|---|---|
| Company | Labcorp |
| Vacancies | Associate – External Applications |
| Required Education | Master’s degree in Life Sciences |
| Experience | Relevant experience preferred; entry-level candidates with the required qualification may apply |